Q & A

Does your price include shipping cost to my location ?
All the unit price you see in our store is based on ex China factory terms, shipping charge is not included, however shipping rate will be calculated after you input your address during checkout, our shipping department do our best to offer the best shipping solution that you can get your purchase with the lowest shipping cost in acceptable time frame.

Do you ship worldwide?
Yes, we ship to almost everywhere on earth with good shipping rate, in case your country is not included when during checkout, please send email to sales@jewelrypackagingmall.com and let us know.

Is your shipping goods look as good as the photos shown on web?
Of course slightly color variation could happen due to photographic technique and actual products, but we are in this business for many years, and we have strong confident that our quality is among the top in the market, what you see is simply what you will get.
But we need to let our customer to know over 90% of jewelry packaging products you see in our our web is hand-made products, not produced by machine, no matter how skillful and experienced our workers are, hand crafted products can never be 100% perfect, minor imperfect finishing could happen individually, we can only guarantee overall quality is good enough in common perspective, not for perfectionist.

Can I return or refund if I am not satisfied with the goods received ?
Yes, we have 7 days guarantee refund policy that you can ask for refund within 7 days after you received the goods. Please take some photos and send to our email sales@jewelrypackagingmall.com , let us know the problem you have with our goods, whether is quality issue, wrong color or style, wrong quantity, etc. We will contact you for arrangement case by case.

Can I print my logo on the box ?
Yes, sure, but we do not do the logo design, please send us your logo in AI format or converted AI PDF format to do the logo plate. We will not be responsible to modify the logo, so please have your designer convert the right logo format to us.

How long does the delivery take ?
It really depends on which country you are living, since all products you can see in this store are in stock and will be sent out immediately after your purchase, we do not offer very cheap but slow shipping delivery, therefore you should get your delivery in about 2 weeks normally. If you require logo imprint on your products, please on top add one week delivery to your order.

Do I need to pay import tax with your shipment?
Your shipping charge will be added in checkout, but not tax charge, we are not sure the tax rate in your country, please check with your country custom if you have question about it.

I find the pricing you offer is very competitive, can I sell your products on my store and you help to do the drop ship?
Yes, but please let me know in advanced, not to do it behind my back, we are willing to cooperate.

Do you do custom packaging ?
We try to sell as many products as we can for your selection, but if you really can’t find the right one you need and want to make something unique and special for your brand, send us email and we can do custom packaging, but please understand the minimum quantity and lead time is much more and bigger than our regular items.