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Refunds & Returns

Refund & Returns Policy

Thank you for shopping with Jewelry Packaging Mall. We strive to provide you with the best products and shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

To be eligible for a refund or return, the following conditions must be met:

  1. The item must be unused and in the same condition that you received it.
  2. The item must be in its original packaging.
  3. The item must be returned within 7 days from the date of receive your shipment.
  4. Proof of purchase is required, such as the order number or receipt.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at sales@jewelrypackagingmall.com to inform them of your intention to return the item.
  2. Our customer service team will provide you with a return authorization and further instructions on how to proceed.
  3. Carefully package the item in its original packaging to prevent damage during transit.
  4. Ship the item back to the provided address. You will be responsible for the return shipping costs.
  5. Once we receive the returned item and inspect it, we will notify you of the status of your refund or exchange.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same return process as outlined above. Once we receive your returned item, we will process the exchange and ship the new item to you.

Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized items.
  • Items marked as final sale.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving the item. We will arrange for a replacement or refund, including the cost of return shipping if applicable.

Contact Us

If you have any questions or concerns about our refund and returns policy, please feel free to contact our customer service team at sales@jewelrypackagingmall.com.

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